Mahjong888 Terms and Conditions – Complete Guide for All Platform Users

Welcome to mahjong888, an online gaming platform operating under the domain mahjong888.pro. These Terms and Conditions constitute a legally binding agreement between you as the user and the operator of mahjong888.

By registering, accessing, or using any part of the mahjong888 platform — including the website, mobile app, Game Lobby, and all related services — you automatically agree to comply with all terms and conditions set out in this document together with Privacy Policy and Responsible Gaming Policy ours.

If you disagree with any part of this document, please stop using our platform immediately. mahjong888 reserves the right to modify, amend, or update these terms at any time, and such changes will take effect from the updated date shown at the top of this page.

Access to the mahjong888 platform is only permitted to individuals who meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration. mahjong888 enforces a zero-tolerance policy against underage participation.
• Not a citizen or resident of any territory or country that explicitly prohibits participation in online gaming activities.
• Having full legal capacity to enter into this binding agreement.
• Not currently on a self-exclusion list or any gaming restriction program imposed by the relevant authorities.
• Registering in a personal capacity only, not on behalf of any organization or third party.

Mahjong888 reserves the right to request proof of age and identity at any time. If a user is found not to meet the eligibility requirements after registration, the account will be suspended and all transactions will be reviewed in accordance with the relevant policy.

Each user is only permitted to own one (1) active account at any one time. Holding multiple accounts is a serious violation of these terms and will result in the termination of all associated accounts along with the forfeiture of any bonus balances.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your official identification document.
• Accurate date of birth for age verification purposes.
• An active email address that you can access.
• A mobile phone number registered in your own name.
• Any other information requested during the KYC (Know Your Customer) process.

KYC verification is required before your first withdrawal is processed. This involves submitting a copy of your ID, proof of address, and any additional information that may be required. All documents will be handled securely in accordance with Privacy Policy ours.

Mahjong888 supports a variety of payment methods suited for users in Malaysia. All deposits are processed securely using 256-bit SSL encryption. Below is important information regarding deposits:

• All deposits must come from a payment method registered in the same user's name. Deposits from third parties are not accepted.
• Mahjong888 does not charge any processing fees for deposits; however, your payment service provider may impose their own charges.
• Deposits that fail to process due to incorrect information will be returned to the original source within 3–5 business days.

Withdrawing funds from your mahjong888 account is subject to the following conditions, all of which must be fully met before the request is processed:

• KYC verification must have been completed and approved by our team.
• No outstanding bonus rollover requirements at the time the request is made.
• Withdrawals can only be made to the same payment method used for the deposit, or to a bank account registered in your name.
• The minimum withdrawal amount is RM 50 per transaction.
• Approved withdrawal requests will be processed within 1–3 business days depending on the payment method.

Mahjong888 reserves the right to request additional documents for verification purposes before processing withdrawals that exceed certain limits. This is part of the security and anti-money laundering (AML) measures we practise.

Mahjong888 offers a wide range of bonuses and promotions to new and existing members. All bonuses are subject to specific conditions stated on the Promotions ours. The following general terms apply to all types of bonuses:

• Rollover Requirement: All bonuses have rollover requirements that must be met before bonus funds or associated wins can be withdrawn. Rollover ratios vary by bonus type.
• Valid Period: Each bonus has a set validity period. Bonuses that are unused or whose rollover requirements are not met within this period will expire automatically.
• Game Restrictions: Some bonuses can only be used for specific game categories. Game contributions towards rollover requirements vary — slots typically contribute 100% while table games may differ.
• One Bonus at a Time: Only one active bonus is allowed at a time unless otherwise stated in the relevant promotion terms.
• Anti-Abuse Policy: Any attempt to manipulate the bonus system through hedging bets, owning multiple accounts, or other means will result in account termination and forfeiture of all associated funds.

All games available in the mahjong888 lobby operate using Random Number Generator (RNG) technology that has been independently verified and audited by international certification bodies. This ensures that every game outcome is truly random, fair, and cannot be manipulated by any party, including mahjong888 itself.

• The outcome of all games is final and cannot be disputed except in cases of proven technical error.
• The RTP (Return to Player) value for each game is transparently displayed in the relevant game information.
• In the event of a technical disruption or disconnection during gameplay, mahjong888 will use server records to determine a fair outcome.
• The use of bots, automated software, unauthorized game aids, or any method that provides an unfair advantage is strictly prohibited.
• Mahjong888 reserves the right to void and withhold winnings obtained through means that violate the game rules.

Third-party game providers integrated with the mahjong888 platform have their own terms and conditions. By playing their games through our platform, you also agree to comply with the respective provider's terms.

All mahjong888 users are required to conduct themselves in a responsible, respectful, and lawful manner. The following activities are strictly prohibited on our platform:

• Making any false or misleading representations regarding your identity, age, or eligibility.
• Using the platform for money laundering, fraud, or any other criminal activity.
• Harassing, threatening, or using offensive language towards support staff or other users.
• Attempting to hack, damage, or disrupt the normal functioning of the mahjong888 platform.
• Sharing your account login credentials with any other party.
• Intentionally exploiting any technical errors or bugs in the system to gain an unfair advantage.

Mahjong888 takes a serious approach to conduct violations. Depending on the severity of the violation, actions taken may include warnings, temporary suspension, permanent account termination, or appropriate legal action.

Protecting your personal information is mahjong888's top priority. All data you provide during registration and use of the platform is handled in accordance with Privacy Policy in detail.

• All personal data is stored on servers protected with high-level encryption.
• Mahjong888 will not sell, transfer, or disclose your personal information to third parties without your consent, except where required by law.
• Your data may be shared with payment service providers and relevant regulatory authorities for verification and legal compliance purposes.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.

Mahjong888 is committed to responsible gaming practices and the well-being of all platform users. Online gaming should be a source of entertainment, not stress or financial hardship.

Our platform provides the following tools to help you stay in control:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits through your account settings.
• Session Time Limit: Limit your gaming session time to avoid playing for too long.
• Temporary Pause: Activate a break from the platform for 24 hours, 7 days, 30 days, or any other duration as needed.
• Self-Exclusion: If you feel you need a longer break, a self-exclusion facility is available through our customer support.

For more information on responsible gaming and available support resources, visit the Responsible Gaming ours.

To the extent permitted by applicable law, mahjong888 and its affiliated companies, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from the use of or inability to use our platform.

• Mahjong888 does not guarantee that the platform will operate without interruption or errors at all times. Scheduled and unscheduled maintenance may occur.
• We are not liable for losses caused by the failure of a user's internet connection or device.
• The total liability of mahjong888 to any user, under any circumstances, shall not exceed the net deposit amount made by that user in the preceding 12 months.
• All games and services are provided "as is" without any express or implied warranties.

Mahjong888 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon being published on this page.

It is your responsibility to review this page periodically to stay informed of the latest applicable terms. The most recent update date is always displayed at the top of this page.

• Continued use of the platform after any amendment to the terms is considered acceptance of the updated terms.
• If you disagree with any amendments made, you have the right to close your account by contacting our support team.
• For major changes that materially affect user rights, mahjong888 will endeavour to provide notice via email or in-platform notification at least 7 days before the changes take effect.