Mahjong888 Privacy Policy – Malaysian User Data Protection

This Privacy Policy describes mahjong888's commitment to handling the personal information of users on our platform located at mahjong888.pro. We understand that privacy is a fundamental right of every individual, and we treat it as a core responsibility that cannot be compromised.

This document applies to all users who register, access or use any mahjong888 services including the main website, mobile app, game lobby and all our customer support channels. By accepting this Privacy Policy during registration, you grant mahjong888 permission to process your personal data as described herein.

This Privacy Policy is to be read together with Terms and Conditions and Responsible Gaming Policy mahjong888. Any conflicts between these documents will be resolved based on the context that best protects the interests of the user.

Mahjong888 collects your personal information through various means when you interact with our platform. Below are the categories of data we collect and the purpose of each:

In addition to information you provide directly, mahjong888 also collects data automatically via cookies, tracking pixels, and analytics technology when you visit or use our platform. This data is used in aggregate to improve the user experience and platform security.

Every piece of information we collect has a clear and legitimate purpose. mahjong888 uses your personal data for the following purposes:

• Identity Verification & KYC: Verifying your age, identity, and eligibility to use the platform as part of our regulatory obligations.
• Transaction Processing: Processing all deposits, withdrawals, and financial transactions accurately and securely.
• Service Provision: Maintaining your account, configuring game settings, and ensuring a smooth, personalized gaming experience.
• Security & Fraud Prevention: Monitoring suspicious activity, detecting unauthorized login attempts, and protecting the platform from misuse.
• Legal Compliance: Meeting obligations under Malaysian law, including anti-money laundering (AML) requirements and other applicable regulatory requirements.
• Customer Support: Resolving inquiries, complaints, and technical issues you report to our team.
• Marketing Communications: Sending relevant promotional offers, bonuses, and platform updates — only if you have given consent to receive such communications.
• Responsible Gaming: Monitoring gaming behavior to identify early signs of problem gambling and taking appropriate preventive action.
• Platform Improvements: Analyzing aggregated usage patterns to develop new features and improve overall platform performance.

Mahjong888 does not sell, rent, or disclose your personal data to third parties for independent marketing purposes. However, under certain limited circumstances, we may share your information with the following parties:

• Payment Service Providers: Registered payment gateways that process your deposit and withdrawal transactions. They receive only the minimum data required and are bound by strict confidentiality agreements.
• Game Providers: Third-party game providers integrated with our platform require limited access to game session data for technical operational purposes only.
• Regulatory Authority: Relevant government and regulatory bodies when we are required by law to disclose information, including legitimate financial crime investigations.
• Technical Service Providers: Companies providing cloud computing, analytics, cybersecurity, and technical support services that are subject to data processing agreements incorporating strict protection terms.
• Business Transfers: If mahjong888 is involved in a merger, acquisition, or asset sale, user data may be transferred as part of the business assets, with advance notice provided to users.

Protecting your data is mahjong888's top technical and operational priority. We continuously invest in the latest security infrastructure to keep your information safe at all times. The security measures we implement include:

• 256-bit SSL/TLS Encryption for all data communications between users and our servers.
• Encryption of data at rest — all personal data stored in our databases is encrypted using the AES-256 industry standard.
• Two-Factor Authentication (2FA) available to all user accounts as an additional security layer.
• 24/7 Monitoring by an intrusion detection system (IDS) that monitors traffic and account activity in real time.
• Role-based access control — only specifically authorized staff may access user data, and all access is logged for audit purposes.
• Regular penetration testing by an independent third party to identify and address any potential security vulnerabilities.
• Incident response procedure that has been tested and is ready to be deployed in the event of any security threat.

Mahjong888 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and ensure session security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display settings, and game configurations to provide a more personalized experience.
• Analytics Cookies: Helping us understand how users interact with the platform — most visited pages, time spent, and navigation patterns — so we can continuously improve our services.
• Security Cookies: Helping identify and prevent fraudulent activity, unauthorized logins, and account abuse attempts.

You can manage cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of some parts of the platform. For more information on managing cookies, refer to your browser's help documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles we adhere to, you have the following rights regarding your personal data:

Mahjong888 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for 5 years after account closure for audit and legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian tax and anti-money laundering legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends in accordance with regulatory requirements.
• Support Communication Logs: Retained for 2 years for quality control and dispute resolution purposes.
• Analytics Data: Usage data in aggregated and anonymised form is retained indefinitely for product improvement purposes.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

When data is no longer needed, it will be securely deleted or anonymised using methods that meet industry standards to ensure it cannot be recovered.

The mahjong888 platform is exclusively for users who are aged 18 years and above. We do not intentionally collect, store or process any personal data from individuals under the age of 18.

Should we discover that personal data belonging to a minor has been collected without our knowledge, we will take immediate action to delete that information and close the associated account. Our age verification process is specifically designed to prevent underage registration.

Mahjong888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The latest update date is always displayed at the top of this page.

• For minor amendments that do not materially affect user rights, we will update this page without specific notice.
• For major amendments that materially change how we collect or use your data, we will send a notification to your registered email at least 14 days before the amendment takes effect.
• Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated terms.
• You may obtain previous versions of this Privacy Policy by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by mahjong888, we encourage you to reach out to us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the mahjong888 platform.
• Email: Send your privacy inquiries to [email protected] — we will respond within 48 business hours.
• Complaint Form: Available in the platform's support section for inquiries that require further details.

The mahjong888 privacy team will handle all inquiries seriously and in strict confidence. We are committed to resolving every privacy-related issue fairly, transparently, and in a timely manner.